Every company I've purchased a printer from has had many customers who were loyal to them. That really has no bearing on whether my own experience has been good. So far, TAM seems to have nice people working for them, but the company's business practices are ludicrous.
First, TAM should really remove all of the false statements in the store which still claim that the lead time on the Pro is 8 weeks. (Since the lead time is currently at least 4 months...) Even worse, places like MatterHackers are advertising they have the same printer with a 6 week lead time because of their buying power. Second, it's not a normal business practice to charge a customer months before the ordered item ships. Further, if your company is going to arbitrarily double (or triple - who knows?) the shipping delay on an item, tell the customer. "Anybody who needs an order update can email firstname.lastname@example.org
" isn't good customer service. We shouldn't need to contact "orders@TAM" after the original ship date passes in order to find out what happened to our multi-thousand dollar order that never showed up. Any decent company automatically notifies the customer beforehand when an order is going to be delayed. It's common courtesy.
It has been so long since I paid for the printer that my bank changed providers from Mastercard to Visa, so I can't even ask for a credit back to the original account I used to buy the printer. I'm also not sure a credit could be made to the new Visa account, since I always keep it at zero balance to avoid paying interest. I have emailed "orders@TAM" again to discuss my options. I don't envy Stefani handling the customers with long-delayed orders.
As a side issue, I'm also wondering why the specified maximum temperature rating on the hot end seems to have been lowered since I originally placed my order. I was counting on having high maximum temperatures from the all metal hotend in order to print with a variety of nylons.
Time is money, and right now it feels like I've wasted a lot of both. At this point, this printer would need to arrive by the end of the week with a couple free rolls of Taulman Alloy 910 filament, just to overcome the feeling that I've been "played," much less earn my brand loyalty. Hopefully my posts here will serve as fair warning to anyone who really needs their printer shipped in a timely fashion. As of mid-January 2016, the delays are huge. Be warned.